Claudio Rolandi
With this document we attempt to offer an exhaustive guide on maintenance contracts, analyzing various types, from the simple outsourcing contract to complex global maintenance services.
Crucial aspects for customers and suppliers are highlighted, such as service control, staff qualification and cost management. Key performance indicators such as OEE, TEEP and OCE are also proposed to evaluate efficiency. We also underline the importance of evaluating the state of the assets before and after the contract and anticipate new, more detailed standards for the future.
